An Affiliate of the New York Eye and Ear Infirmary of Mount Sinai




Grievance Procedures


We strive to maintain a professional and compliant atmosphere. However, issues can arise. The Grievance Procedure is a means for patients and related parties to inquire into issues raised, and identify whether action needs to be taken to resolve identified issues and prevent recurrence. The Facility Administrator will record the grievance complaint and conduct a prompt investigation for quick resolution. Any patient and/or support person, visitor, employee, physician, or vendor may lodge a grievance using the Center's procedure to formally voice complaints, resolve disputes, or to bring attention to possible violations of patient rights. No person shall be punished or retaliated against for using the Grievance Procedure. Any grievances, comments and complaints are addressed to the Facility Administrator. Complete details and a copy of the Center's Grievance Policy, as well as a Grievance form may be obtained by contacting the Facility Administrator at (718) 708-5777.




Complaints and concerns can be expressed in any of the following ways:


  1. Discuss with your physician

  2. Discuss with the center's Administrator at 718-708-5777 or write to

    Administrator: Cindy Vogler, MSN, RN, CASC (718-708-5777)

    Empire State Ambulatory Surgery Center
    3170 Webster Avenue
    Suite A
    Bronx, NY 10467

  3. Call the New York State Department of Health complaint hotline at 800-804-5447 or write to:

    New York State Department of Health
    Centralized Hospital Intake Program
    Mailstop: CA/DCS
    Empire State Plaza
    Albany, NY 12237

  4. 1. Call the Medicare Beneficiary Hotline at 1-800-MEDICARE (1-800-633-4227) or write to:

    Centers for Medicare & Medicaid Services
    7500 Security Boulevard
    Baltimore, Maryland 21244-1850

    2. Or contact the Medicare Ombudsman via the world wide web at:
    http://www.medicare.gov/Ombudsman/activities.asp

Per NY DOH regulation 751.9, the center is required to provide the patient or his/her designee with a written response to their grievance within 30 days if requested by the patient indicating the findings of the investigation.